Customer Service Officer (RF Online)

Website AsiasoftC Asiasoft Corporation Public Company Limited

Asiasoft Corporation Public Company Limited

Customer Service Officer (RF Online)

Job Responsibilities

  • Handle customer inquiries via ticketing system, email and chat
  • Investigate cases related but is not limited to hacked and banned accounts
  • Handle in-game events
  • Monitor and enforce our terms of service , code of conduct and other policies
  • Gather and escalate player feedback and issues
  • May handle multiple games depending on Product Team’s requirement

Key Performance Indicators (KPI):

  • Game Ticket Management: 0 Unread ticket by the end of the shift
  • Game Ticket Management: 90% SLA completion for all supported games by the team by the end of the month
  • Game Ticket Management: Ensures that the gathered data is complete, accurate and properly escalated for resolution or advised
  • Game Support Improvement: Ensures timely launch of products supported
  • Game Support Improvement: Initiates events, etc promoting acquisition and retention for games
  • Game Support Improvement: Ensures to test all content at the most quickest possible way
  • Accounts and Tool Management: Proper use of company issued game accounts

Qualifications

  • College or University graduate
  • Solid MS Office skills especially Excel, Word and PowerPoint
  • Background in basic PC/Network troubleshooting is an advantage
  • With good communication and writing skills. Able to speak, read and write in English is a big advantage; while ability to read and write in English is the minimum requirement.
  • Able to handle stress and has a positive attitude
  • Willing to work during weekends with varying schedule of days off
  • Passion for PlayPark and/or other games is a MUST